Customer Care
Frequently Asked Questions
Everything you might want to know about choosing, filling and ordering your Mohi pen.
About Mohi Pens
Where are Mohi pens made?
Every Mohi pen is handmade in our workshop in Chhatrapati Sambhajinagar, Maharashtra, India. Mohi began in 1986 as a hobby project of the late Mr. Suryakant Pathak, and today each pen is designed and brought to life by Mr. Ajit Suryakant Pathak. Mohi also makes fountain pens for brands worldwide as an OEM exporter. Read our story
What is the difference between ebonite and acrylic pens?
Ebonite is a natural hard rubber prized by pen makers for generations — it feels warm and alive in the hand, and its subtle patterns mean no two pieces are alike. Acrylic brings vivid colour and depth, and transparent acrylic lets you see the ink inside. Each acrylic rod is individually turned and finished, so the colour and grain of your pen are unique.
Nibs & Filling
Which nib size should I choose?
A fine nib lays down a thinner line, well suited to small handwriting and note-taking; a medium nib gives a bolder, smoother line. A broad nib, offered on the MOHI Alex NX, MOHI Alex, MOHI Black Currant C/C, MOHI Moonrise, MOHI Panache NX, MOHI Black Currant and MOHI Metaphor, gives the boldest line. Most Mohi pens use our own in-house nibs, precision-tuned before they ship. If you are unsure, write to us and we will help you choose. Ask us
Are Mohi nibs compatible with Jowo nibs?
Yes. The MOHI Alex NX, MOHI Alex, MOHI Black Currant C/C and MOHI Metaphor use an international-standard nib unit compatible with German Jowo #6 nibs, so the nib can be swapped or replaced easily.
How do I fill my Mohi pen?
The MOHI Beatles, MOHI Aura, MOHI Harmony and MOHI Tanishq use an eyedropper filling system: the barrel itself holds bottled ink, which gives a large ink capacity and access to any bottled ink you like. The MOHI Alex NX, MOHI Black Currant C/C and MOHI Metaphor are cartridge-converter pens and come with a Schmidt converter for filling from a bottle. Each pen's page lists its filling system, and we are happy to walk you through your first fill.
Does the pen come with ink?
No — pens travel dry. Every pen is cleaned and sent without ink, ready for you to fill when it arrives, so it reaches you exactly as it left us.
Orders & Shipping
How much does shipping cost within India?
Shipping is free on orders of ₹2,000 and above. Orders below ₹2,000 have a flat shipping charge of ₹150. Shipping Policy
How long does delivery take?
Within India, orders typically arrive within 5–6 business days of ordering, dispatch included. International orders leave us within 3 business days, and most parcels then arrive within 1–3 weeks, depending on the destination and customs clearance.
Do you ship internationally?
Yes, we ship worldwide. International orders are priced and charged in US dollars, with a flat $39 shipping fee however many pens you order, and every parcel travels with tracking. Parcels ship duty-unpaid, so any import duty or local taxes are payable on arrival. Shipping outside India
How do I check the status of my order?
Email us at mohipens@gmail.com with your order details and we will get back to you with an update. We share tracking details as soon as your order ships.
Returns & Warranty
What if my pen arrives damaged, defective or wrong?
We will replace it. Within India, reach out within 3 days of delivery; for international orders, within 48 hours of delivery, with a few photos of the pen and the packaging. Minor imperfections that are a natural part of handcrafting are not considered defects. Refund & Returns
Can I return a pen if I change my mind?
Within India, yes — if the pen doesn't meet your expectations, we refund it after deducting reverse-logistics charges, once it reaches us in its original packaging and passes our quality check. We don't accept change-of-mind returns from outside India. Return process
Are Mohi pens covered by a warranty?
Yes. Our pens are covered under warranty for manufacturing defects.
Contact
How can I contact Mohi Pens?
Use the contact form on our website, email mohipens@gmail.com, or call or WhatsApp +91 7378342858. We're available Monday to Saturday, 10:00 AM – 6:00 PM IST. Contact us